Your privacy matters to us. This page explains exactly what personal information 5mb collects, how we use it, and the rights you have as a Filipino player on our platform.
5mb operates the online gaming and sports betting platform available at 5mb.st, serving players across the Philippines. We are committed to protecting the personal information of every Filipino player who registers and plays on our platform. This Privacy Policy applies to all data collected through the 5mb website, mobile experience,and any related customer support interactions. By creating an account or continuing to use 5mb, you agree to the collection and use of your information as described in this policy. If you have any questions about how your data is handled, you can reach us at [email protected] at any time.
When you register for a 5mb account, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also collect a copy of a valid government-issued ID to confirm your identity and age eligibility. When you make deposits or withdrawals using GCash, Maya, or other supported local payment methods, we collect transaction details necessary to process and record those payments. We also collect technical data such as your device type, browser, IP address, and session activity to help us maintain platform security and improve your mobile experience. All information collected is used solely for the purposes described in this policy and is never sold to third parties.
The personal information you provide is used primarily to create and manage your 5mb account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with applicable regulations. We use your contact details to send you important account notifications, security alerts, and updates about promotions available on the Promotion page — you can opt out of marketing messages at any time. Transaction data is retained to maintain accurate account records, resolve disputes, and comply with financial reporting obligations under Philippine law. Technical and usage data helps us identify and fix platform issues, optimise the mobile experience, and protect accounts from unauthorised access. We do not use your personal data to make automated decisions that significantly affect your rights without human review.
5mb uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the platform. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. Analytics cookies help us understand which pages and features are most useful to Filipino players, allowing us to improve the overall experience over time. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. We do not use third-party advertising cookies or share browsing data with external ad networks.
5mb does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — strictly under confidentiality agreements and only to the extent necessary to deliver those services. In certain circumstances, we may be required to disclose personal information to Philippine regulatory authorities, law enforcement agencies, or courts in response to a lawful request. If 5mb undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. All third parties who handle your data on our behalf are required to maintain the same standard of data protection that we apply internally.
We retain your personal information for as long as your 5mb account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and financial compliance requirements. If you request account deletion, we will remove or anonymise personal data that is no longer required for legal or compliance purposes within a reasonable timeframe. Backup copies of data may persist in secure storage for a limited period before being permanently deleted. You may contact [email protected] to request information about the specific retention period applicable to your account data.
Under applicable Philippine data privacy law, you have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask us to delete data that is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of data processing and to request that we restrict how we use your information while a complaint is being investigated. To exercise any of these rights, please contact us at [email protected] with your registered email address and a clear description of your request. We will respond to all data rights requests within 15 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
5mb applies industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on protected servers. Access to personal data within our organisation is restricted to staff who require it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to your data. In the event of a data breach that is likely to affect your rights, we will notify you and the relevant Philippine authorities in accordance with our legal obligations.
5mb may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations. When we make material changes, we will notify registered players by email and update the "Last updated" date at the top of this page. Continued use of the 5mb platform after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information. If you have questions about any changes, our support team is available at [email protected].
Quick answers to what Filipino players ask most about data and privacy on 5mb.
Our support team is available 24/7 to help Filipino players with any privacy or account concerns. You can also check the FAQ for quick answers.